Refund & Cancellation Policy

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This policy covers payments made to for CtrlFirm subscriptions and prepaid WhatsApp credits.

1. Free trial

You can try the service before paying. Nothing is charged during the trial, so no refund is needed if you do not continue.

2. Subscriptions

• If you cancel within 7 days of your first paid subscription payment, we refund it in full.
• After that, you can cancel at any time. Cancellation stops the next renewal, and you keep access until the end of the period you have paid for. We do not give refunds for partly used periods.
• Renewals are not refunded once the new period has started, unless the renewal charge was an error on our side.

3. WhatsApp credits

• Prepaid credits do not expire.
• Credits that have been used to send messages cannot be refunded.
• Unused credits bought in the last 7 days can be refunded on request. Older unused credits are refunded only if we close your account for reasons that are not your fault.
• Complimentary welcome credits have no cash value and cannot be refunded.

4. Failed or duplicate payments

If you were charged but the payment did not go through, or you were charged twice for the same purchase, we refund the extra amount in full. You can also write to us to have it done sooner.

5. How to request a refund or cancel

Email from the account owner's email address, with your firm name, the payment date and the Razorpay payment ID or invoice number. We reply within 2 working days.

6. Processing time

Approved refunds go back to the original payment method within 5–7 working days. Your bank may take a little longer to show them. If a refund covers a payment we have already invoiced, we issue a GST credit note.

7. Delivery of the service

CtrlFirm is an online service. Nothing is shipped. Access starts as soon as you register, and purchased credits are added to your wallet as soon as the payment is confirmed.

8. Contact

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